End User and Desktop Support Services
Unitas Global operates a 24×7 service desk dedicated to helping our clients be successful. Responsible for supporting technology end-users in an organization, the team specializes in common desktop applications and SaaS offerings like Microsoft Office 365 and Google GSuite. We act as a natural extension of your own IT team, taking full ownership of every support case, freeing up your team’s time to focus on more strategic activities.
WORLD CLASS SUPPORT
Complete ownership of the case end to end regardless of the need for escalation.
User-centered approach seeking to provide the user with an informed contact for all IT requirements.
Committed to achieving the highest levels of client satisfaction, an emphasis on adding value to every issue we investigate, and high-touch communication.
Serving as an extension of our client’s IT leadership.
Personal user support for daily technical needs.
Providing the communication channel for all service management within the user community – including change requests and software licensing.
Continual development and growth of client-specific knowledge base to improve response and service over the life of the relationship.
Unitas Global offers good management on the Unitas Atlas platform, in which they have invested a lot to help them monitor infrastructure. It’s a great service.
Top Mining and Manufacturing company utilizes Unitas Global for the infrastructure management, monitoring and service desk capabilities allowing the client to focus on what matters most: their core business applications.
A highly seasonal workload and a static, fixed infrastructure represented the perfect opportunity to leverage hybrid cloud. Find out more about the transformation that resulted at this Fortune 250 brand.