Careers at Unitas

Work in Tech? 

Do you want to join a team of people passionate about technology? Do you want the chance to experiment with the latest technologies in a creative environment? Do you want tacos on Tuesdays? Join us.

Operations / Technology

CMC Engineer (Kansas City)

Details

CMC Engineer

Job Description

This is a 24/7 team responsible for production systems health monitoring, escalation handling and standardized communication of all Incident Management within the Technical Operations organization. Successful candidates must be able to multi-task and prioritize system events according to severity and escalation procedures. Candidates must be comfortable communicating quickly and accurately in the event of production emergencies, both with internal and external groups. This individual must also be comfortable navigating through both Linux and Windows environments and be involved in actively troubleshooting and/or resolving production issues. Candidates must also be flexible to work a combination of day, evening and or third shifts as needed.

Responsibilities:

  • Monitoring – 24x7x365 Health monitoring of Linux and Windows environments hosting various based web, network, mobile and telephony platforms using server, network and application monitoring systems.
  • Escalation Ownership – production issues are escalated and driven to resolution via troubleshooting, communication, and subsequent updates. Issues are owned from start to finish and tracked in the Enterprise Incident Management ticketing system. The Operations Center is responsible for gathering troubleshooting information either for direct resolution or for an escalation destination party.
  • Flexible with the ability to handle stressful situations, such as initiating emergency conference bridge calls and sending quick and accurate outage notifications. Use of Standardized Communications for Customer communications, Scheduled Maintenances and Service Interruptions.
  • Monitoring of the Infrastructure Change Management policies and procedures. Communicating between departments, vendors and partners as a central repository for information regarding production sites, Customer Support, Help Desk and Core Systems issues across the entire organization.
  • Providing Application Support for Linux and Windows applications, including performing various system administration tasks and performing standard operating procedures as needed to maintain system health.

Qualifications:

  • 2+ years of previous Operations Center or equivalent experience.
  • MUST be comfortable working in a command line as well as GUI environment.
  • 2+ years of direct experience (running scripts, grepping logs, troubleshooting errors).
  • 2+ years of direct Windows experience (running scripts, processing event log messages, troubleshooting errors).
  • Excellent written and oral communication skills
  • Must be able to accurately report information in a timely manner.
  • Any junior system administration skills a plus.
  • Experience with Science Logic is a plus.

To Apply:

Send your CV and a cover letter to recruiting@unitasglobal.comand good luck!

Unitas Global is an Equal Opportunity Employer.

Service Desk Analyst (Johnson City, TN)

Details

Job Description

Service desk analysts perform first-level diagnosis and troubleshooting support to end-users. Working under minimal supervision, receiving events via calls, email, and web services to provide support in accordance with established Service Level agreements and documented processes. Analysts will provide shift-based 7x24x365 Tier-1 and 2 support for a worldwide internal and client-specific I.T. infrastructure ecosystem.

Responsibilities:

  • Provide IT support service over phone, email, remote assistance and chat.
  • Take proactive and reactive actions to correct client and infrastructure issues
  • Quickly and efficiently troubleshoot simple to complex issues in order to provide outstanding support for client and internal needs
  • Document, track and monitor client interactions to ensure timely resolution
  • Assist with developing an accurate Service Desk knowledge-base
  • Perform other duties as required by supervisor

Qualifications:

  • Ability to troubleshoot and resolve technical issues under pressure; previous experience in infrastructure support or NOC/Operations environment is preferred.
  • High level of proficiency in written and verbal communication
  • Excellent time management skills with the ability to multi-task and achieve results in a high volume environment
  • Highly developed customer service skills evidenced in representing the organization through courteous and professional dealings with all clients
  • Knowledge of the following would be beneficial: ITIL, call center best practices, Microsoft products, and operating systems
  • 24/7 shift availability required, migrating to extend working hours and on-call shift work within a Support Operations Center
  • Candidate must be able travel on very rare occasions both domestically and internationally
  • All candidates must be US Citizens, and not have anything preventing a security clearance from being obtained

Educational Requirements:

  • Associate Degree in Computer Science, or equivalent degree
  • 2+ years previous IT Service Desk and or Call Center experience

To Apply:

Send your CV and a cover letter to recruiting@unitasglobal.comand good luck!

Unitas Global is an Equal Opportunity Employer.

Sales / Marketing

Director Business Development (NY/NJ, Northern California, Dallas)

Details

Director Business Development

Sales Opening: Director Business Development, Unitas Global

The Unitas Director of Business Development is a field based sales position for private cloud computing and managed services. This individual will be responsible to collaborate with our local channel partners to uncover joint selling opportunities in the region. They will also be responsible for direct selling activities with a bookings quota for dedicated cloud computing, managed network, managed hosting and managed security services. This is a highly consultative sales position that requires strong industry knowledge and proven sales results with Enterprise customers.

Experience and industry knowledge in data center, managed hosting, ITO and cloud computing is a strong requirement. We are looking for a consistent sales contributor who can properly assess opportunities and drive them to closure. We desire a sales professional who is experienced in Solution Selling and the investigative stages of a complex sale. Must have strong written and verbal communication skills and ability to communicate effectively with IT decision makers and C-Level executives.

Skills/Requirements:

  • 5 years+ Sales experience in IT Services, Hosting and Cloud computing
  • Industry knowledge of Hosting and IaaS providers
  • Strong local “rolodex” of channel partners and customers
  • Independently motivated sales athlete
  • Proven record of quota attainment
  • Strong business development and relationship skills with Channel Partner community
  • Strong direct selling and closing skills
  • Up to 50% travel within the region
  • Knowledge of network and optimization services a bonus
  • Self motivated

Locations:

  • NY/NJ
  • Northern California
  • Dallas

To Apply:

Send your CV and a cover letter to HR@unitasglobal.com , and good luck!

Unitas Global is an Equal Opportunity Employer.

Project Management

Contact us for more information: