Service Help Desk

End User and Desktop Support Services

Unitas Global operates a 24×7 service desk dedicated to helping our clients be successful. Responsible for supporting technology end-users in an organization, the team specializes in common desktop applications and SaaS offerings like Microsoft Office 365 and Google GSuite. We act as a natural extension of your own IT team, taking full ownership of every support case, freeing up your team’s time to focus on more strategic activities.

Service Desk Features


  • Service request tracking and management
  • Software distribution and patching coordination
  • Vendor escalation to in-scope service providers
  • One number for all end-user support issues
  • PC repair management and tracking
  • Vendor management
  • Monthly service delivery reporting
  • Portal view with call ticket history 
  • Authorized client profiles for user management
  • PC support, remote troubleshooting 
  • Tech support for standard desktop apps 
  • Support for Microsoft packaged apps
  • Routine status and planning interaction between Unitas and client
  • User account management: add, modify, disable 
  • Ticket escalation or handoff as pre-defined and required


  • Unified monitoring platform
  • Monitoring, analytics and visibility
  • Full insight into designated IT environments
  • Replacement of disparate tools



Complete ownership of the case end to end regardless of the need for escalation.


User-centered approach seeking to provide the user with an informed contact for all IT requirements.


Committed to achieving the highest levels of client satisfaction, an emphasis on adding value to every issue we investigate, and high-touch communication.


Serving as an extension of our client’s IT leadership.


Personal user support for daily technical needs.


Providing the communication channel for all service management within the user community – including change requests and software licensing.


Continual development and growth of client-specific knowledge base to improve response and service over the life of the relationship.

Success Stories

Unitas Global offers good management on the Unitas Atlas platform, in which they have invested a lot to help them monitor infrastructure. It’s a great service.

Managing Partner

Tronox and Unitas: Video Case Study

Top Mining and Manufacturing company utilizes Unitas Global for the infrastructure management, monitoring and service desk capabilities allowing the client to focus on what matters most: their core business applications. 

Hybrid Cloud Transforms Largest US Satellite Broadcaster

A highly seasonal workload and a static, fixed infrastructure represented the perfect opportunity to leverage hybrid cloud. Find out more about the transformation that resulted at this Fortune 250 brand.

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