Management & Support

With a cloud strategy and plan in place, and hybrid cloud infrastructure deployed and running, leading companies rely on partners like Unitas Global to manage, maintain, and support the environment on a day-to-day basis. This furthers the goal of allowing the IT team to focus on core business priorities by offloading operational support tasks to be performed by full-time specialists in those areas.
Unitas Global was founded on the belief that by building and managing complex IT infrastructure for our customers, clients can focus on the innovation that creates value. Since 2011, Unitas has been a leading provider of managed services worldwide in support of that mission.

REMOTE MANAGED SERVICES

As companies move legacy IT workloads to cloud, the operational burden of managing and maintaining the underlying infrastructure is shifted from the enterprise to the cloud provider. However, not all workloads are suitable for migration to the cloud. This can be due to a number of reasons, including the architecture of the applications, archival data size, dependency on other on-premise technologies, regulatory or compliance issues, etc. In these situations, an organization might still want the benefit of having someone else manage the underlying infrastructure on-premise.

 

Unitas Global provides a comprehensive Remote Managed Services offering for these situations. On-premise or existing hosted infrastructure can be fully managed and maintained by the Unitas Cloud Management Center (CMC) so that your team can focus on the business workload itself.

MONITORING

Keeping watch over information technology assets anywhere in the world — whether on-premise, hosted, or in the cloud — is a key part of the Unitas Global mission to offload operational responsibilities from our clients.
 
Unitas Atlas™ is our performance and health monitoring platform. Operating 24x7x365 from over 100 locations globally, Unitas Atlas is a powerful tool that gives our clients a single pane of glass view into what’s happening in the environment. Full-stack visibility is enabled with advanced correlation capabilities, from the datacenter environment to IT hardware, virtualization software, operating systems, and application performance for workloads running in private and public cloud infrastructure.
 
While used primarily by the Cloud Management Center to ensure uptime of your critical IT infrastructure, our clients have full access to the same information and dashboard-based views Unitas Atlas provides us.

HELP DESK / SERVICE DESK

End users need support too. Purpose-built for a client that asked us to support their infrastructure and their desktop users, the Unitas Global Service Desk has evolved to be a world-class 24x7x365 support organization. The service desk supports common business applications across a variety of platforms and operating systems. And with clients on every continent, our US-based service desk doesn’t have the “after hours” conundrum of more regionally-focused providers.

Success Stories

Unitas is really willing to customize. They are willing to hire help desk people in certain regions if we needed it and bring in customized gear for a customer. If you are calling in for a specific need, they are willing to do unique integrations and do that quickly.

Fortune 500 CIO

Hybrid Cloud Transforms Largest US Satellite Broadcaster

A highly seasonal workload and a static, fixed infrastructure represented the perfect opportunity to leverage hybrid cloud. Find out more about the transformation that resulted at this Fortune 250 brand.

Hyundai Transforms Big Data Processing

This global top 10 automobile manufacturer wanted to transform how they process big data. Learn how Unitas helped demonstrate the value of commodity big data and the difference it made to Hyundai’s business. 

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